MMB Law Specialist Solicitors
Your perfect legal partner in York
Whatever legal issue you have it's vital to get the right expert advice. You need to know your entitlements and be sure that you're not wasting valuable time and money.
Our speciality is in offering genuinely honest advice. Sometimes such advice might not be what you want to hear but we will always endeavour to provide a unique, personal service which is an honest response to your requirements and ensure you receive the individual specialist treatment you deserve.
In addition, whenever possible, we will quote you a fixed fee.
When you buy something over the counter, goods must meet the following conditions:
If you have bought an item that isn't of satisfactory quality or isn't fit for purpose, you would be entitled to a full refund - if you have not yet 'accepted' the goods. Law regards goods as having been accepted when;
If you do find a fault, you should contact the retailer as soon as possible as delaying may mean losing the right to a refund. If you need to return an item, you don't need a receipt but will need to provide some form of evidence of the transaction such as a bank statement. Remember, if you buy goods early ask the retailor to outline on the receipt Christmas gift which ought to keep the guarantee open for a month after the present is actually opened.
If you have legally accepted the item but then find a problem with it, you are entitled to:
In certain circumstances, customers aren't entitled to anything, including when they have changed their mind about the goods, for example if they are the wrong size or they don't like the colour. This usually applies when you did try the items on. You may also have additional rights when the goods have been paid for with a credit card, or online, by phone or from a catalogue, when you have a 'cooling off' period. The added credit card protection applies to items costing more than £100 but less than £30,000. You should check the terms of any guarantee you are given when buying goods and whether the shop or trader has a returns policy. Some shops have a notice up somewhere around the till which states no money back they just exchange. This is quite legal so be aware. The final areas that tend to cause confusion are where goods are bought in a sale or second-hand. Customers who buy an item that's on special offer have the same rights under the Sale of Goods Act as if they were bought at full price. However, if the goods were reduced in price because of a fault that was either brought to your attention at the time, or if that fault should have been obvious, you would not be entitled to a refund. Goods bought second-hand, customers have the same legal rights as if they were bought new. However, they should be realistic about quality as the item may not be in perfect condition.